Smart Roll-out Optimiser

The Smart Roll-out Optimiser focuses on the critical areas of Smart Meter installation planning, customer engagement and workforce utilisation. It is used by meter installers to model hypothetical installation schedule scenarios to optimise Smart Meter installation plans. By targeting confirmed appointments and facilitating customer contact, it ensures the customer contact centres are able to deliver the selected strategy. During implementation, real-time feedback from installer activities of actual performance helps to further refine the customer contact process ensuring that installations remain on plan. The solution also allows for and takes account of intervention to daily schedules and the continuous refinement of future work plans.

Feature Benefit
Dual fuel identification. Maximise efficiency through the identification of dual fuel and other work opportunities at the same address.
Targeted Contact Centre operations linked to operational feedback. Increased access levels through better contact centre integration and customer contact
Optimise and visualise utilisation of key skill sets.

Plan the efficient use of dual fuel resource and single skill resources
Portfolio Analysis Optimise roll-out strategy using a range of financial, demographic, technical and age related criteria
Strategic and tactical management in one package Allows high level planning and monitoring of roll-out campaign across the organisation, integrated with tactical management of day to day operations at a local level
Set confirmed appointment targets Improved effectiveness via targeted confirmed appointments and prioritised customer engagement
Build granular performance database to drive performance and customer satisfaction. Detailed analytics based on actual performance feedback into future modelling to aid continuous improvement

 

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Amethyst | Mobile workforce management for metering | Assign | JUMBO | Today | UMSIPS